Terms of purchase

For purchases on narwal.see (559467-9853)

Sales are made to private individuals, companies, associations, authorities, municipalities and legal entities. We do not enter into contracts with minors (under 18 years) without parental consent.

All prices are including Swedish VAT.

Shipping costs and any other fees are visible at checkout before purchase. We only deliver to Nordic countries within the EU.

The customer is responsible for ensuring that address details and contact details are correctly filled in. In the event of incorrect information that results in the delivery needing to be changed narwal.se may have to charge an additional fee corresponding to the cost of the shipping change. Therefore, please contact customer service directly if you know that the information was not correct when ordering.

Questions regarding actual purchases, pending orders are usually answered within 24 hours on weekdays, through customer service e-mail: info@narwal.see.

Delivery and payment methods

DHL Home delivery
Narwal.see preselected shipping options for larger packages that cannot be delivered to service agents. Delivery usually takes place within 1-3 weekdays when ordering before 12.00, with reservation for high order load with us at narwal.se and at DHL. Home delivery takes place during daytime 08:00-17:00. Your local DHL courier will notify you of the scheduled time via SMS. Remember to enter the correct phone number when ordering. Packages are scanned so that you can follow your delivery all the way, by e-mail or directly on dhl.se. The recipient needs to sign a receipt upon delivery.

DB Schenker - Delivery to DB Schenker delivery point (ServicePoint)
The shipment is sent to the nearest Schenker agent based on postal code. Free shipping is offered to agents. Delivery usually takes place within 1-3 weekdays when ordering before 12.00, with reservation for high order load with us at narwal.se and at Schenker. Packages are scanned so that you can follow your delivery all the way, by e-mail or directly on Schenker.se.

DB Schenker - Home delivery to the house door / apartment gate
Delivery usually takes place within 1-3 weekdays when ordering before 12.00, with reservation for high order load with us at Narwal and at Schenker. Home delivery takes place during the day 08:00-17:00. Your local Schenker agent will notify you of the scheduled time via SMS. Remember to enter the correct phone number when ordering. Parcels are scanned so that you can follow your delivery all the way, by e-mail or directly on Schenker.se. Please choose agent delivery if you are not able to be home during the day. If you need to contact your local Schenker office, you can find contact details here.

Bring
Delivery usually takes place within 1-3 weekdays when placing an order before 12.00, with reservation for high order load with us at narwal.se and at Bring. Home delivery takes place during the day 08:00-17:00. Your local Bring agent will notify you of the scheduled time via SMS. Remember to enter the correct phone number when ordering. Packages are scanned so that you can follow your delivery all the way, by e-mail or directly on bring.se.

Payment method

Card
Card payments are made via the Klarna function and do not require a Klarna login or account. Klarna Checkout makes it easy, flexible and safe for you to shop online. By answering a few questions, you can easily identify yourself and choose the payment method that suits you best. A nice thing about Klarna Checkout is that they distinguish between purchase and payment. First you confirm your purchase and then you choose how you want to pay. Either by Klarna invoice, Klarna account, card or bank transfer. Everything is equally secure.

Uncollected/received packages
In the event of uncollected packages at service agents or not received packages at home delivery, it is considered a cancellation of your order and we reserve the right to charge you as a customer SEK 249 including VAT, or actual return shipping cost in each specific case in the case of bulky packages. The fee is charged to cover return shipping and administrative handling. The fee is settled against payment already received or invoiced.

Uncollected parcels are not covered by the right of withdrawal. Packages usually remain with your service agent for 10 days. The time is determined by the carrier and Narwal cannot guarantee the exact time. Each carrier (delivery method above) reminds you as a customer via SMS / e-mail to avoid your order going into unwanted return.

Transport damage to goods
Visible damage to packaging is reported directly to the carrier or service agent upon receipt of the goods. Take a picture of the damage immediately when it is discovered to facilitate handling. Hidden transport damage is reported within a maximum of 5 days. Transport damage reported after 5 days will not be processed.

Right of withdrawal/open purchase

In accordance with the Distance Selling Act, we offer Narwal a 14-day right of withdrawal from receipt of the product. Return the product with the original packaging in the same condition as you received it.

Handling of products and depreciation

If a product is returned in a condition that indicates that it has been handled beyond what was necessary to establish its characteristics, the Narwal the right to claim compensation for depreciation. This compensation will correspond to the depreciation suffered by the product, depending on the handling by the customer.

Shipping and Refund

The customer is responsible for the cost of the return shipping and shall ensure that the product is returned safely. It is highly recommended to keep the receipt and tracking number of the return shipment. Refunds, excluding original shipping costs, are carried out within 30 days of the item being received by us, but are often made immediately upon receipt.

 

Handling of errors and complaints

Customers are encouraged to report any faults or defects in the product immediately to Narwal. Complaints should be made within a reasonable time, ideally within 2 months of discovery. Narwal offers options such as repair, replacement, price reduction, or refund depending on the nature of the fault. The right of complaint extends to three years from receipt of the product.

Exceptions to the right of withdrawal

Certain products and services are excluded from the right of withdrawal, including services started with the customer's consent during the withdrawal period, and goods which by their nature cannot be returned.

 

Return process

When exercising the right of withdrawal and return, order information should be sent with the shipment. This should be the delivery note sent to you as the customer, with an explanation of the reason for the return. It is also possible to send a note that includes the order number and the reason for the return.

Please note that all returns must be sent by direct delivery to the return address below. We do not redeem goods for cash on delivery or registered parcels to Service Agents.

Online purchases cannot be returned in a physical store/warehouse.

Return address:
Narwal

Furuviksringen 19
302 44 Halmstad, Sweden
Sweden
service@narwal.see

All goods must be sent in such a way that safe transportation can take place. The shipment must be sent as a business parcel, package, letter or equivalent where Narwal the goods are delivered to us.

Remember that you are responsible for the transportation to us. Therefore, save the receipt with the parcel number.

Shipping costs for the return are the responsibility of the customer.

Refunds are made no later than 30 days after receipt of the goods, but usually take place immediately when the goods are received by us. Refunds are made on the value of the goods excluding the cost of shipping.

Complaints/Guarantee
For complaints and warranty issues, always contact us at Narwal before returning the goods. In the case of complaints and warranty cases, we always pay the return shipping. Right of withdrawal and warranty are treated differently, therefore the warranty slip cannot be used for withdrawal/open purchase.

Warranty and guarantee
A 2-year warranty applies to Narwals products:

The warranty applies to malfunctions that occur during the warranty period. Defects caused by or following a change in the function and appearance of the product are not covered by the warranty. The warranty also does not cover so-called handling errors.

Please note that in the event of a non-warranty case, an investigation fee of SEK 499 will be charged if the customer wishes to return the product. 

Right of complaint
As a consumer, you have a statutory right of complaint for 3 years regarding original manufacturing defects. This right of complaint means that you can point out defects that existed at the time of purchase. The right of complaint applies to all products on Narwal. If you want to invoke your right of complaint, the burden of proof lies with you as a consumer. You need to prove that the fault with the product can be traced back to the product's origin and is not due to wear and tear or external damage.

NOTE! In the event of a non-warranty case, an investigation fee of SEK 499 will be charged if the customer wishes to return the product. If the customer chooses to discard the product, no examination fee is charged.

Dispute/Force majeure

In the event of a dispute with a private individual Narwal policy is to follow the decisions of the General Complaints Board (ARN).
Contact ARN 08-50886000
Disputes between companies are normally resolved in Swedish courts.

Questions concerning actual purchases, ongoing cases and ongoing complaints are answered within 48 hours on weekdays.

Customer service: service@narwal.see

Distribution address:

Narwal

Furuviksringen 19
302 44 Halmstad, Sweden
Sweden

Force majeure
In the event of natural disasters, war, measures in the labor market, government decisions, costly circumstances, non-delivery from subcontractors or comparable events beyond our control which could not reasonably have been foreseen and affected the contract entered into by us, which means that we cannot keep our part is the basis for our obligations to fulfill the contract.

Commerceit AB (559467-9853)
Holds F-tax

Address:Furuviksringen 19
302 44 Halmstad
Sweden

E-mail: info@narwal.see

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Anti-spam policy
Narwal.se does not share users' e-mail addresses, phone numbers or other personal information with other parties. Mailings from us only take place if you as a customer have agreed to receive information from us in connection with purchases from us.

Personal data/GDPR

On narwal.se we care about your privacy and comply with the General Data Protection Regulation (GDPR) to ensure that we process your personal data responsibly and lawfully. Here we explain how we collect and use your information in accordance with the GDPR.

1. Clarity and transparency: We are transparent about what personal data we collect and how we use it. Below are the different occasions when data is collected and what is collected.

2. Legal basisWe only collect personal data when we have a legal basis for doing so. This could be consent from you, a contract between us, a legal obligation, public interest or our legitimate interest. We document and justify the lawful basis for each collection of personal data.

3. Minimize the collection: We only collect the personal data that is necessary to fulfill our obligations to you as a customer. This may include name, address, email address, telephone number and payment information. We aim to collect no more information than is necessary to fulfill our obligations and improve your experience on narwal.see.

4. Limited storage time: We will retain your personal data only for as long as necessary to fulfill the purposes for which the data was collected. When your data is no longer needed for these purposes, it is securely deleted.

5. Your rights: Under the GDPR, you have the right to access, rectify, restrict the processing of and erase your personal data. You also have the right to object to the processing of your data and to lodge an appeal with the supervisory authority if you consider that we are not processing your personal data in accordance with the GDPR. If you wish to exercise any of these rights, please contact our customer service.

We at narwal.se take your privacy very seriously and work continuously to ensure that we process your personal data in a secure and lawful manner. If you have any questions about our processing of personal data or about the GDPR, please contact our customer service.

When do we process your personal data?
As a customer of ours at narwal.se, we process your personal data when you make purchases, contact us in any support matters or are otherwise in contact with us. We specify below when this happens:

Registration of customer
When you register as a customer with us, we need certain information to be able to establish the agreement that is created between us in the event of an order. If we do not have this information, there is a risk that we cannot proceed with the order.

Information we collect: First name, Last name, Company/organization, E-mail, Person/org.nr, VAT number, Address, Postal code, City, Country, Phone number.

Placing an order
When an order is placed in our e-commerce, we receive the following information about you as a customer so that we can correctly handle your order and the agreement established at the time of the order.
Information we collect: IP address, E-mail, Personal/org. no., VAT number, Address, Company, First name, Last name, Address, Postal code, City, Phone number.